Service and Repair– Robot Specialist

SERVICE AND REPAIR FAQ

Why is my vacuum/cordless/robot not performing as efficiently as it used to? Cleaners work hard in the home and need care and maintenance just like any other moving parts object. Over time dirt, hair and debris builds up and impedes performance of the cleaner, ultimately wearing down and potentially damaging the machine if left unchecked. Imagine that your cleaner was a big cog; if something were to obstruct it; it would no longer be able to work effectively and create new issues with time.

Robot FAQ

What are some of the signs that my robot needs to be serviced?

Some signs that your robot could benefit from a thorough service include one or more of the following:
– Not picking up like it previously has
– Running for limited periods of time
– Beeping continuously
– Error codes coming up
– Not charging, turning on or returning to dock
– Making loud, clunky noises or running in circles

How often should I have my unit serviced?

We recommend having your unit serviced approximately every twelve months depending on several factors including:
– Dirt and dust levels
– Sensitive sufferers in the home
– Pets and pet hair
– Environmental factors including dust levels
– Frequency of use

What is done in a Robot service?

Robot cleaner service involves the following:
– Disassembly of cleaner
– Rebuilding of cleaning head module
– Cleaning, re-lubrication and testing of gearboxes and brushdrives
– Cleaning of left, right and front wheels
– Cleaning of sensors throughout the cleaner
– Cleaning of brushes
– Cleaning of front bumper and drop sensors
– Complete rebuild and clean of dust bin
– Running battery through charge cycles to improve run time
– Extensive testing on hard and soft floor coverings to ensure functionality
– Testing in compliance with Australian/New Zealand Standard (AS/NZS 3760)
– Repair/replacement of parts*
*Please note any additional parts or repairs will incur an extra cost. This will be discussed and explained prior to commencement of service and will require a written go-ahead.

What is the turnaround time for repair/service?

The general turnaround time for repair/service can be anywhere between 2-10 business days. Delays can occur in the event of parts availability and increased workloads and backlog, however we understand how important a cleaner is to your home and stress our commitment to ensuring you are without your cleaner for as short time as possible. Please note that we will not compromise the quality of the repair for speed. We pride the quality of our work.

I live interstate and want to use your services, what is the procedure?

We regularly receive cleaners from across Australia and New Zealand.

Please package up your robot, dock and charger securely and send it to us with a note explaining nature of issue as well as personal information to contact you back (Name, email, mobile, return postal address) to:

Robot Specialist Australia
PO BOX 17
Carnegie VIC 3163
Australia

All postage is covered by the customer. A free quote is provided prior to the commencement of any works.

Do you offer spare parts?

Yes, we do offer a comprehensive parts list (both new and used where appropriate). If we don’t have the parts we are more than happy to get it in for you. Please refer to our shop for parts available. If you are unsure what you need, please get in contact and we will be more than happy to assist you.

Do you offer trade-ins?

Yes we do offer trade-ins.

Do you offer refurbished units?

Occasionally we do offer refurbished units, which include a complete service, new parts and a limited warranty. Please contact us to discuss or have a look at what is on offer in our shop.

How do I make payment?

Payment can be made either by the following methods:
- Credit cards (all major cards accepted, 2% surcharge applies)
- Paypal
- Bank transfer
- Shophumm

HELP! I have a question that hasn’t been answered above or I’m still not sure?

Please don’t stress, we are here to help you solve your problems. Feel free to contact us about any of your cleaner issues, no matter how big or small they may be.

I love your service and want to tell my friends!

Thanks a lot! We value your feedback and if you are happy with our service please tell your friends. You can also find us on Facebook and product review. If you have any constructive feedback we are always looking at ways to improve and would very much appreciate it.

Cordless Stick Vacuum FAQ

What are some of the signs that my cordless stick vacuum cleaner needs to be serviced?

Some signs that your cordless could benefit from a thorough service include one or more of the following:

- Not picking up like it previously has
- Pulsing action
- Blockages impeding suction at any point in the machine
- Inactive filters

How often should I have my unit serviced?

What is done in a Cordless vacuum cleaner service?

Cordless vacuum cleaner service involves the following:
- Disassembly of cleaner
- Cleanout of motor, filters, and components
- Testing in compliance with Australian/New Zealand Standard (AS/NZS 3760)
- Repair/replacement of parts*
*Please note any additional parts or repairs will incur an extra cost. This will be discussed and explained prior to commencement of service and will require a written go-ahead.

What is the turnaround time for repair/service?

I live interstate and want to use your services, what is the procedure?

Do you offer spare parts?

Do you offer trade-ins?

Yes we do offer trade-ins.

Do you offer refurbished units?

Occasionally we do offer refurbished units, which include a complete service, new parts and a limited warranty. Please contact us to discuss or have a look at what is on offer in our shop.

How do I make payment?

Payment can be made either by the following methods:
- Credit cards (all major cards accepted, 2% surcharge applies)
- Paypal
- Bank transfer

HELP! I have a question that hasn’t been answered above or I’m still not sure?

Please don’t stress, we are here to help you solve your problems. Feel free to contact us about any of your cleaner issues, no matter how big or small they may be.

I love your service and want to tell my friends!

SERVICE AND REPAIR FAQ

Robot FAQ

Cordless Stick Vacuum FAQ

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