{"product_id":"robot-repair-booking-inspection-prepaid-postage-label","title":"Robot Repair Booking - Inspection \u0026 Prepaid Postage Label","description":"\u003ch2\u003eBook a Robot Repair Online\u003c\/h2\u003e\n\u003cp\u003eRobot not charging, not docking, making noises or showing an error? Book it in with our technicians in a few minutes. We send you a prepaid postage label, so getting your robot to us is easy.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePlease note: the $99 booking fee is non-refundable once your postage label has been issued. If you go ahead with the repair, the full $99 is credited towards your repair labour.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003ch3\u003eWhat the $99 booking fee covers\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePrepaid postage label\u003c\/strong\u003e to send your robot to our Melbourne workshop. We email it to you after booking.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFull technician inspection and diagnosis\u003c\/strong\u003e of your robot.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eA written repair quote\u003c\/strong\u003e with parts and labour itemised. We only repair with your approval.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eRepair pricing\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eLabour is $149.\u003c\/strong\u003e Your $99 booking fee is credited towards it, so you pay the remaining \u003cstrong\u003e$50 labour\u003c\/strong\u003e, plus parts and return postage.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eParts\u003c\/strong\u003e are quoted individually after inspection.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReturn postage\u003c\/strong\u003e is added to your repair invoice.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eExample: labour $149 + parts $45 + return postage $18.50, less your $99 booking credit = \u003cstrong\u003e$113.50 to pay\u003c\/strong\u003e.\u003c\/p\u003e\n\n\u003ch3\u003eHow it works\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eBook and pay the $99 fee\u003c\/strong\u003e on this page.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReceive your prepaid postage label\u003c\/strong\u003e by email, usually within 1 business day.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePack your robot\u003c\/strong\u003e following the packing instructions below.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSend us photos of your packing\u003c\/strong\u003e by replying to the label email, then drop the parcel off.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWe inspect it and send you a quote\u003c\/strong\u003e, valid for 14 days.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eApprove and pay the balance\u003c\/strong\u003e (repair less your $99 credit, plus return postage) through the invoice link we send you.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eWe repair, test and ship your robot back to you.\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\n\u003ch3\u003eHow to pack your robot\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eEmpty all tanks and the dustbin.\u003c\/strong\u003e Drain the clean and dirty water tanks, empty the dustbin and remove the dust bag from the station. Leave them to dry if you can. Leaking water can damage your robot and other parcels.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWrap each item separately\u003c\/strong\u003e in bubble wrap or similar padding, whether it's the robot, the charging dock or the self-empty \/ wash station.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eUse a sturdy cardboard box\u003c\/strong\u003e with at least 5 cm of padding on every side, so nothing moves when you shake it. The original box is ideal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemove loose accessories\u003c\/strong\u003e such as mop pads and side brushes, and pack them in a separate bag inside the box.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eInclude the power adapter.\u003c\/strong\u003e Send the dock or station only if the fault relates to charging, docking or the station itself.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSeal the box well\u003c\/strong\u003e with packing tape, then attach the prepaid label to the outside.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003ePhotos required before you ship\u003c\/h3\u003e\n\u003cp\u003eBefore dropping off your parcel, reply to your label email with these photos:\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eYour robot (and station, if sending)\u003c\/strong\u003e from the top, bottom and sides, showing its condition.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe open box, packed\u003c\/strong\u003e, showing the wrapping and padding around each item.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe sealed box\u003c\/strong\u003e with the label attached.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003eThese photos record the condition of your robot and how it was packed, and help us follow up with the carrier if anything goes wrong.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImportant: the prepaid label does not include transit insurance. We are not responsible for damage in transit, including damage caused by water left in the tanks or inadequate packing. Please pack carefully as described above.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003ch3\u003eAfter checkout, please send us\u003c\/h3\u003e\n\u003cp\u003eReply to your order confirmation email with:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRobot brand and model\u003c\/li\u003e\n\u003cli\u003eSerial number (usually under the dustbin or on the base of the robot)\u003c\/li\u003e\n\u003cli\u003eA short description of the fault, and any error code\u003c\/li\u003e\n\u003cli\u003ePhotos or a short video of the problem if you have them\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eRepair warranty\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eReplaced parts:\u003c\/strong\u003e 6 months from the date we ship your robot back.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLabour:\u003c\/strong\u003e 3 months from the date we ship your robot back.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe repair warranty covers the parts we replaced and the work we did. It doesn't cover other faults, wear and tear, or damage from misuse, liquid or drops. It is in addition to your rights under the Australian Consumer Law.\u003c\/p\u003e\n\n\u003ch3\u003eGood to know\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDiscount codes, promo codes, vouchers and gift cards can't be used on the repair booking.\u003c\/strong\u003e If one is applied, we'll ask you to pay the difference before we send your postage label.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe $99 booking fee is non-refundable\u003c\/strong\u003e once your postage label has been issued. If you go ahead with the repair it is credited towards labour; if you don't, it covers the label and the inspection.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eIf you decline the quote,\u003c\/strong\u003e you can pay return postage to get your robot back, or ask us to dispose of it responsibly at no charge.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBought your robot from us and it's still under warranty?\u003c\/strong\u003e Please don't book here. \u003ca href=\"\/pages\/contact\"\u003eContact us\u003c\/a\u003e and we'll arrange a warranty assessment.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eBy booking, you agree to our \u003ca href=\"\/pages\/repair-terms\"\u003eRepair Service Terms\u003c\/a\u003e.\u003c\/p\u003e","brand":"Robot Specialist","offers":[{"title":"Default Title","offer_id":51830452125942,"sku":"REPAIR-BOOKING","price":99.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0021\/9411\/2548\/files\/Untitled_f3997ffb-939a-4592-bbe0-e99812d7d5b2.png?v=1792131606","url":"https:\/\/www.robotspecialist.com.au\/products\/robot-repair-booking-inspection-prepaid-postage-label","provider":"Robot Specialist","version":"1.0","type":"link"}