We offer both full-service cleaning and expert repairs — from simple checks to deep diagnostics, we’ve got your robot covered. Whether it’s regular maintenance to keep things running smoothly or fixing a specific fault, our team is here to get your unit back to peak performance.
Click below to learn more about our service and repair pricing.
Effective January 2025, a fixed, non-refundable fee of $99.00 (incl. GST) will apply to the inspection and assessment of all robot vacuums and handheld stick vacuums. This fee covers the professional disassembly and internal evaluation of the unit.
After the inspection, we’ll provide a detailed breakdown of any repair costs. If the unit is approved for repair, or if replacement is recommended, the $99 will be credited toward either the total repair cost or the purchase of a new robot vacuum.
Please note that all shipping costs (to and from our facility), as well as any parts and labour required, are the responsibility of the customer.
Once the unit is received, our technician will assess it and contact you within 7–14 business days with an estimate for approval before any work proceeds.
Some signs that your robot could benefit from a thorough service include one or more of the following
– Not picking up like it previously has
– Running for limited periods of time
– Beeping continuously
– Error codes coming up
– Not charging, turning on or returning to dock
– Making loud, clunky noises or running in circles
We recommend having your unit serviced approximately every twelve months depending on several factors including:
– Dirt and dust levels
– Sensitive sufferers in the home
– Pets and pet hair
– Environmental factors including dust levels
– Frequency of use
Robot cleaner service involves the following:
– Disassembly of cleaner– Rebuilding of cleaning head module
– Cleaning, re-lubrication and testing of gearboxes and brushdrives
– Cleaning of left, right and front wheels
– Cleaning of sensors throughout the cleaner
– Cleaning of brushes
– Cleaning of front bumper and drop sensors
– Complete rebuild and clean of dust bin
– Running battery through charge cycles to improve run time
– Extensive testing on hard and soft floor coverings to ensure functionality
– Testing in compliance with Australian/New Zealand Standard (AS/NZS 3760)
– Repair/replacement of parts
*Please note any additional parts or repairs will incur an extra cost. This will be discussed and explained prior to commencement of service and will require a written go-ahead.
Once we receive and book your unit, our technician will carry out an assessment and get in touch within 7–14 business days with a repair estimate for your approval before any work begins.
We understand how important your cleaner is in maintaining your home, and we're committed to keeping your downtime to a minimum. That said, we’ll never compromise the quality of our work for the sake of speed.
Our goal is to deliver reliable, high-quality repairs, ensuring your unit is returned to you in optimal condition — the way it should be.
We regularly receive cleaners from all over Australia. To get started, please contact us with the make and model of your cleaner and a brief description of the issue. We will do our best to provide a general idea of the problem and a preliminary quote before you send the unit. However, please note that the final quote may vary after the unit has been inspected.
When sending your cleaner, include the robot, station, and any parts we specifically request. You can ship it via courier or Australia Post, using a sturdy box for protection. Inside, please include a piece of paper with the following information:
Send your package to:
Robot Specialist
112 Herald Street
Cheltenham VIC 3192
We’re happy to discuss the best packaging and shipping methods with you individually to ensure the unit is transported safely without risk of damage.
For all repairs undertaken by our team, the warranty terms are as followed:
3 months on labour
12 months on parts and batteries
If agreed upon prior, second hand parts carry a warranty term between 3-6 months.
Occasionally we do offer refurbished units, which include a complete service, new parts and a limited warranty. Please contact us to discuss or have a look at what is on offer in our shop.
Payment can be made either by the following methods:Credit cards (all major cards accepted, 2% surcharge applies), Paypal or Bank transfer
Please don’t stress, we are here to help you solve your problems. Feel free to contact us about any of your cleaner issues, no matter how big or small they may be.
Please email customersupport@robotspecialist.com.au for further assistance.
