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your one-stop shop for robot repair & service

We repair & service all the big brands

HELPPP! MY robot is...

Not picking up like it previously has
Running for limited periods of time
Beeping continuously
Displaying error codes
Not charging, turning on or returning to dock
Making loud, clunky noises or running in circles

We’re here to help! FREE QUOTE PROVIDED PRIOR TO ANY WORKS

OUR SERVICE INCLUDES

Robot vacuum cleaner service involves the following:

Disassembly of cleaner
Rebuilding of cleaning head module
Cleaning, re-lubrication and testing of gearboxes and brushdrives
Cleaning of left, right and front wheels
Cleaning of sensors throughout the cleaner
Cleaning of brushes
Cleaning of front bumper and drop sensors
Complete rebuild and clean of dust bin
Running battery through charge cycles to improve run time
Extensive testing on hard and soft floor coverings to ensure functionality
Repair/replacement of parts*

*Please note any additional parts or repairs will incur an extra cost. This will be discussed and explained prior to commencement of service and will require a written go-ahead.

WHERE TO FROM HERE?

Please package up your robot, dock and charger securely and send it to us with a note explaining nature of issue as well as personal information to contact you back (Name, email, mobile, return postal address) to:

Robot Specialist Australia
112 Herald Street,
Cheltenham VIC 3192

All postage is covered by the customer.

For all other questions please call 1300 697 049

Have a service / repairs question? Please call 1300 697 049

FAQS

What are some of the signs that my robot needs to be serviced?

Some signs that your robot could benefit from a thorough service include one or more of the following

– Not picking up like it previously has

– Running for limited periods of time

– Beeping continuously

– Error codes coming up

– Not charging, turning on or returning to dock

– Making loud, clunky noises or running in circles

How often should I have my unit serviced?

We recommend having your unit serviced approximately every twelve months depending on several factors including:

– Dirt and dust levels

– Sensitive sufferers in the home

– Pets and pet hair

– Environmental factors including dust levels

– Frequency of use

What is done in a Robot service?

Robot cleaner service involves the following:

– Disassembly of cleaner– Rebuilding of cleaning head module

– Cleaning, re-lubrication and testing of gearboxes and brushdrives

– Cleaning of left, right and front wheels

– Cleaning of sensors throughout the cleaner

– Cleaning of brushes

– Cleaning of front bumper and drop sensors

– Complete rebuild and clean of dust bin

– Running battery through charge cycles to improve run time

– Extensive testing on hard and soft floor coverings to ensure functionality

– Testing in compliance with Australian/New Zealand Standard (AS/NZS 3760)

– Repair/replacement of parts

*Please note any additional parts or repairs will incur an extra cost. This will be discussed and explained prior to commencement of service and will require a written go-ahead.

What is the turnaround time for repair/service?

The general turnaround time for repair/service can be anywhere between 7-14 business days for quotation, with a few day further for repair and testing. Delays can occur in the event of parts availability and increased workloads and backlog, however we understand how important a cleaner is to your home and stress our commitment to ensuring you are without your cleaner for as short time as possible. Please note that we will not compromise the quality of the repair for speed. We pride the quality of our work and won't rush it.

I live interstate and want to use your services, what is the procedure?

We regularly receive cleaners from across Australia.

Please make contact with us explaining which make and model of cleaner you have, and the nature of your issue.

We will try to give you a general idea of the problem and quote before it is sent (Please keep in mind that actual quote may be different once unit has been inspected).

Please send dock, charger and any parts requested by us.

You are welcome to either send it via courier or via Australia post. You can send it in a box. Please include on a piece of paper your contact details (Name, mobile, email and return address) and description of problem.

Address to send to is:

Robot Specialist

112 Herald Street Cheltenham VIC 3192

We will discuss with you on an individual basis the best way to send without worrying about damage.

What are the warranty terms for repairs carried out

For all repairs undertaken by our team, the warranty terms are as followed:

6 months on labour

12 months on parts and batteries

If agreed upon prior, T2 or second hand parts carry a warranty term of between 3-6 months

Do you offer trade-ins?

Yes we do offer trade-ins.

Do you offer refurbished units?

Occasionally we do offer refurbished units, which include a complete service, new parts and a limited warranty. Please contact us to discuss or have a look at what is on offer in our shop.

How do I make payment?

Payment can be made either by the following methods:Credit cards (all major cards accepted, 2% surcharge applies), Paypal or Bank transfer

HELP! I have a question that hasn’t been answered above or I’m still not sure?

Please don’t stress, we are here to help you solve your problems. Feel free to contact us about any of your cleaner issues, no matter how big or small they may be. Please email info@robotspecialist.com.au for further assistance.

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