We work incredibly hard to ensure our inventory is kept up to date and is reflected in our products showing available. If a product shows as in stock it means that there is physical stock ready to be dispatched from our showroom or to collected from our showroom via click and collect. On the very rare occasion an order is made and the stock is not available, we will contact you as soon as is reasonably possible and contact you to update you and ask you what the best solution is for you, the customer.
We ship daily, this means that if your order is put in before postage pickup, it will be sent same business day. If your order falls after cut-off it will be sent next business day. We strive to dispatch orders as quickly as possible for your benefit. Please note, as we have all experienced in recent times that there can be situations outside of our control that stop this from happening and therefore expect reasonable dispatch times anywhere from 1hr-2 business days.
When your order is dispatched, the tracking details of the order will be updated and a notification sent to you, either to email or mobile if you choose the option. Robot Specialist provides an invoice with every order that is included in the package.
Regardless of your delivery address within Australia, our delivery service charges are as follows:
$9.95 for all purchases under $99.00
Free delivery for all purchases over $99.00
This applies to every product listed on our website. ‘Total Order Spend’ includes all products purchased in a single transaction online excluding shipping cost. Robot Specialist is only able to accept orders from customers with a delivery address in Australia.
New Zealand customers who are interested in our products feel free to email us with your order request to firstname.lastname@example.org and we will be happy to work with you. Please note we cannot send any products containing batteries (Li-Ion or otherwise) or products that have batteries inside them (Li-Ion or otherwise).
Unfortunately, we are unable to deliver to any other overseas destinations at the present time, however this may change in the future.
Estimated delivery times vary based on your location:
(Please note the above Australia Post COVID-19 delivery delays, when referencing the below timeframes)
- Melbourne Metro: 1-3 business days
- Sydney & Brisbane Metro: 2-6 business days
- Regional (NSW, VIC, QLD, SA and TAS): 2-7 business days
- Western Australia & Northern Territory: 3-10 business days
If you are not home to receive your order:
We use e-parcel to send your order and the standard delivery option is automatically set to Signature on Delivery. This means that if no-one is at home when the courier attempts delivery, the driver will leave a calling card with instructions to pick it up from the local post office, LPO or GPO.
If you wish to give Authority to Leave for your order, you may do so by advising us to change your order to Authority to Leave, this can be done when checking out in the additional comments section or including it in address details. We do not recommend this as an option for apartment blocks or houses, where there is no private/undercover space for delivery. Please note if you choose this option, you accept risk and liability should the parcel go missing.
We strongly advise that you choose a delivery address where you, or someone known to you, is able to accept the delivery (ie. to your home, office or workplace) within regular working hours of 9:00am to 5:00pm.
If your delivery has not arrived within the expected time frame, you can submit a track and trace request via www.auspost.com.au/track using the tracking/consignment number provided to you by email at the time of shipping or simply contact us on 1300 697 049 or email email@example.com and we will investigate further and get back to you with an expected delivery date. Please note that once an order leaves our warehouse with the specified shipping provider, Robot Specialist cannot be held responsible for any unexpected delays in delivery that occur which are outside of our control.