Book a Robot Repair Online

Robot not charging, not docking, making noises or showing an error? Book it in with our technicians in a few minutes. We send you a prepaid postage label, so getting your robot to us is easy.

Please note: the $99 booking fee is non-refundable once your postage label has been issued. If you go ahead with the repair, the full $99 is credited towards your repair labour.

What the $99 booking fee covers

• Prepaid postage label to send your robot to our Melbourne workshop. We email it to you after booking.
• Full technician inspection and diagnosis of your robot.
• A written repair quote with parts and labour itemised. We only repair with your approval.

Repair pricing

• Labour is $149. Your $99 booking fee is credited towards it, so you pay the remaining $50 labour, plus parts and return postage.
• Parts are quoted individually after inspection.
• Return postage is added to your repair invoice.

Example: labour $149 + parts $45 + return postage $18.50, less your $99 booking credit = $113.50 to pay.

How it works

1. Book and pay the $99 fee on this page.
2. Receive your prepaid postage label by email, usually within 1 business day.
3. Pack your robot following the packing instructions below.
4. Send us photos of your packing by replying to the label email, then drop the parcel off.
5. We inspect it and send you a quote, valid for 14 days.
6. Approve and pay the balance (repair less your $99 credit, plus return postage) through the invoice link we send you.
7. We repair, test and ship your robot back to you.

How to pack your robot

• Empty all tanks and the dustbin. Drain the clean and dirty water tanks, empty the dustbin and remove the dust bag from the station. Leave them to dry if you can. Leaking water can damage your robot and other parcels.
• Wrap each item separately in bubble wrap or similar padding, whether it's the robot, the charging dock or the self-empty / wash station.
• Use a sturdy cardboard box with at least 5 cm of padding on every side, so nothing moves when you shake it. The original box is ideal.
• Remove loose accessories such as mop pads and side brushes, and pack them in a separate bag inside the box.
• Include the power adapter. Send the dock or station only if the fault relates to charging, docking or the station itself.
• Seal the box well with packing tape, then attach the prepaid label to the outside.

Photos required before you ship

Before dropping off your parcel, reply to your label email with these photos:

1. Your robot (and station, if sending) from the top, bottom and sides, showing its condition.
2. The open box, packed, showing the wrapping and padding around each item.
3. The sealed box with the label attached.

These photos record the condition of your robot and how it was packed, and help us follow up with the carrier if anything goes wrong.

Important: the prepaid label does not include transit insurance. We are not responsible for damage in transit, including damage caused by water left in the tanks or inadequate packing. Please pack carefully as described above.

After checkout, please send us

Reply to your order confirmation email with:

• Robot brand and model
• Serial number (usually under the dustbin or on the base of the robot)
• A short description of the fault, and any error code
• Photos or a short video of the problem if you have them

Repair warranty

• Replaced parts: 6 months from the date we ship your robot back.
• Labour: 3 months from the date we ship your robot back.

The repair warranty covers the parts we replaced and the work we did. It doesn't cover other faults, wear and tear, or damage from misuse, liquid or drops. It is in addition to your rights under the Australian Consumer Law.

Good to know

• Discount codes, promo codes, vouchers and gift cards can't be used on the repair booking. If one is applied, we'll ask you to pay the difference before we send your postage label.
• The $99 booking fee is non-refundable once your postage label has been issued. If you go ahead with the repair it is credited towards labour; if you don't, it covers the label and the inspection.
• If you decline the quote, you can pay return postage to get your robot back, or ask us to dispose of it responsibly at no charge.
• Bought your robot from us and it's still under warranty? Please don't book here. Contact us and we'll arrange a warranty assessment.

By booking, you agree to our Repair Service Terms.